What to expect if you stay in one of our properties

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We want to make your stay as enjoyable as possible.  We are always available to help you choosing your holiday home, throughout the booking process and while you are here.  

You can contact us through the website or contact us by email or call us, we are happy to help.

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Linen and towels

All our holiday homes provide pillows, duvets, bed linen, towels, bath mats, tea towels and oven gloves.  Please note that beach towels are not provided, so if you wish to swim please bring with you.  Each owner provides pillow and mattress protectors (not necessarily waterproof).  The beds will be made up and ready for you on your arrival.  There will be a bath towel per person, bath mat and hand towel in each bathroom.

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Longer stays

If you are staying for two weeks or more, please book a changeover free of charge.  Our team will change your towels and bedding.  It helps our teams in busy times if all the laundry can be placed in the laundry bags provided on the scheduled date.  If you wish to have a holiday clean please book this with us too.  We can also arrange for waste collection mid way through your stay too.

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Utilities

All utilities including hot water, electricity and heating  are provided and included in your rental rate.  If your holiday home has an open fire or wood burner, a starter pack of fuel will be left for you.  Further supplies can be bought locally.  Please read instructions on the use of wood burner or open fire.

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Extras

Most of the properties now provide a travel cot and high chair but if not, please request at the time of booking.  There is a small charge for delivery.

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Cleaning items

A starter pack of a sponge, cleaning cloth, dishwasher tablets and washing up liquid is left in the kitchen of each house.  Soap and a loo roll can be found in each bathroom.  You will need to bring your own toiletries.  Some houses may provide further cleaning items.

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Self catering

All our houses are self catering so guests are expected to purchase further supplies.  There is a wonderful community run village shop in Seaview with everything you need, alternatively you can organise for a delivery from one of the major supermarkets.  We recommend after 1700 on your arrival day.

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Dogs

If you wish to bring your dog to stay, please bring their bedding, bowls, food and towels.  Please make sure that there is no evidence left behind when you leave.  We ask you not to leave the dog in the house for long periods alone and to respect house rules as set out in the property manual.  

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Getting here

If you book a holiday home with us, we will be in touch to ask whether you wish to book a car ferry with us.  We offer a discount on crossings with Wightlink.

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Keys

All properties have a key safe containing the key to the house.  The number of the safe will be shared shortly before your check in.

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Check in and check out times

Check in 1600; check out 1000. 

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On arrival​

Each house has a property manual with a welcome message, instructions on equipment, house rules, what to do in an emergency and the fire risk assessment.  Please take the time to read and make yourselves familiar with the house.

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We do not provide a welcome pack containing food in any of our properties.  Owners may leave some ambient food items for use by guests such as tea, coffee, salt, pepper, herbs etc but this is not in every property.  Please ask if you wish to know more.

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When things go wrong or are not quite right

We dont always get everything right or things get broken or damaged.  Please do get in touch and let us know and we will do our best to help.

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Departure

We will send you check out instructions.  Most importantly we hope that you have enjoyed your stay.  

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We would love a review at the end of your stay, we will send you a link.  If you are unable to give us a good review, perhaps you would be kind enough to share some private feedback on how we can improve.  

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We hope you will come and see us again soon.

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​Thank you

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