Availability, booking and payment

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1. How do I book?

Please check availability for the chosen property.  You can then either book direct with us by either sending us an email or ring us.  Soon you will be able to use the online booking system on the website.

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2. Do I need to pay a deposit?

We require 50% when you book your property with the balance payable 8 weeks before your arrival date.  There is a returnable damage deposit to pay on most properties too.

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3. What are your terms and conditions?

Please follow the link to see our Terms and Conditions

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4. How do I make a payment?

Please follow the instructions on your invoice.   You can pay by bank transfer or by paypal

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5. What happens if I need to cancel?

If unfortunately you need to cancel please let us know as soon as possible.  Please see our Terms and Conditions for further details. Please do ring us to discuss but occasionally we may be able to partially refund if we are able to relet the property. 

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Arrival and departure

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1. What time is check in/check out?

Check in is 1600.  Check out is 1000.

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2. How do I collect the keys?

All the properties have key safes.  You will be sent the key safe number or code to the door just before check in.

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3. How do I get to the Isle of Wight?

You will need to get a ferry if you are coming by car, and either a catamaran or hover if arriving by foot.  There is a wonderul bus network on the Isle of Wight or you can hire bicycles if you a. e travelling by foot.

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3. Can I get a discount on the car ferry?

We can offer a discount on Wightlink car ferry.  We will send you a booking form once you have booked. 

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4. Can I have an earlier check in or check out?

Please ask us when you book or nearer the date of your holiday, we will try to help if we can.  It is unlikely during the busy holiday periods.​

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Your stay

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1. Is there a welcome pack?

We provide soap and a loo roll in each bathroom, and a kitchen pack which includes j cloth, sponge, dishwasher tablets, washing up liquid and waste bag.  We no longer provide food items but many of the owners leave tea, coffee, salt, pepper, herbs etc for their guests stay.  In Seaview there is a wonderful community run village shop which stocks most things that you will need for your stay.  Alternatively, you can pre order (delivery after 1700 on your arrival date) from any of the major supermarkets.  The cottages are all self catering.

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2. Is there a house manual in the property?

All our houses have a manual with details about your particular property.  

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3. Is bed linen and are towels provided?

All the beds will be made up for your arrival with a bath towel for each guest.  Hand towels and bath mats in each bathroom.  Tea towels and oven gloves in the kitchen.  Please bring your own beach towels.

If you are using a travel cot, please bring your own bedding.

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4. Is there WIFI?

All our properties have wifi and smart tvs.

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5. Do you provide highchairs and travel cots?

Many of our properties now have cots and high chairs.  If you are staying in a cottage without these please request at the time of booking, there is a small charge.

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6. What happens if we break or damage something in the property, or something is not working properly?

Please let us know as soon as possible so that we can help you.  We will either replace or repair the item during your stay if possible.  

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Dogs

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1. Can I bring my dog?

It is lovely that you like to bring your dog on holiday and most of our properties accept dogs, some on request at the time of booking.  Please bring your dog's bedding, towel, food and bowl.  Rules: clean up after your dog, do not leave your dog alone in the house for long periods, not upstairs, not on furniture and any damage paid for.

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If you have any further questions please do get in touch, we are happy to help.